Shipping & Returns
You may return most new, unopened items within 120 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
How do I submit a return request? 1. Log in to your account. a. In the Email field, enter your email address, and then click Continue. b. Open the email sent from our store and copy the six-digit verification code included in the email. c. Go back to our store, and then enter the six-digit verification code. 2. Click the order that you want to submit the return for. 3. If your order has more than one item, then select the items that you want to return. 4. Select a return reason and add a note. 5. Click Request return.
Once your return request is approved, you will receive an email with shipping instructions and a return shipping label.
When will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any questions about our returns process, please Contact Us with your order number and details about the product you would like to return.
We can ship to virtually any address in the world. Note that there are restrictions on some products that cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please note: International items may be subject to customs processing and additional charges. These fees are the responsibility of the buyer.